You can check your order status by logging on to www.intunefashion.com. Once logged in, please click on your name on the top right-hand corner of the website. Your order status can be viewed by clicking My Profile > My Orders

We will notify you through Email and SMS at every stage of your order journey. Alternatively, you can view the same by going to My Profile > My Orders on the website.

You can check your order status on www.intunefashion.com by clicking on My Profile > My Orders. We also send email and SMS notifications at every stage of your order. 

We make every effort to ensure that customers receive adequate information about the products that we sell on Intune. Yes, you can return the product within 30 days from the date of delivery, provided the product is in original condition (unused,unwashed, unaltered, untampered & in saleable condition) with original tags, invoice & original packaging intact, failing which return may not be possible.

Yes, you can. Intune has an easy 30 days Return Policy and you can initiate a return for any individual item or at an item level if you have ordered multiple items, provided the product is in original condition (unused, unwashed, unaltered, untampered & in saleable condition) with original tags, invoice & original packaging intact, failing which return may not be possible.

To initiate a return, please write to customercare@intunefashion.com and share an image of the product and the invoice for our reference .

You may raise a return for a product within 30 days from the date of delivery as mentioned in the Return policy.

You may raise a return request as a registered user by logging into your Intune online account. This is accessible from “My Profile > My Orders > View Order > Return. Alternatively, you can write to us at customercare@intunefashion.com and request a return.

We will arrange for the product to be collected from the delivery address through our courier within two working days from the date the request is raised.

Intune has an easy 30 days Return Policy and you can initiate a return for any individual item or at an item level if you have ordered multiple items.

To initiate a return, please write to customercare@intunefashion.com and share an image of the product and the invoice for our reference.

You may visit any of our Intune stores in the country and return the product in an unused saleable condition, along with the original sale invoice. You will be issued a credit note with a 6-month validity from the date of issue.

In case the product is handed over at any of our Intune in an unused, saleable condition, along with the original sale invoice, the refund will be given in the form of credit note with a 6-month validity from the date of issue, and it will be redeemable for future purchases at any of our Intune Stores.

You may cancel your order from “My Profile > My Orders > View Order > Edit Cancel before we bill and ship them (until the order is in unfulfilled status).

Alternatively, you may connect with us at customercare@intunefashion.comand we will cancel your order.

No, you cannot cancel part order. However, we do accept cancelation of an entire order.

The refund for the Cash-on-Delivery (COD) orders is not applicable since the payment has not been made yet.

The refund for prepaid orders will be credited as per the timelines mentioned below.  

Net Banking -  2-10 working days from the day the refund is processed 

Wallets - 3-5 working days from the day the refund is processed

UPI - 2-7 working days from the day the refund is processed  

Credit or Debit Card - 7-10 working days from the day the refund is processed  

We will refund the entire order value on cancellation of your order.  

No, the shipping amount will not be refunded back to you. 

For returned products, the refund is processed in the same payment mode selected at the time of raising the return request i.e. the Original Payment Mode.  

For Original Payment Mode:  

For prepaid payments (Credit Cards, Debit Cards, Net Banking, UPI, other Wallets), the refund is processed in the same account that was used while placing the order. The credit reflection depends on the timeline specified by the bank. In the case of nationalized banks, you may expect a further delay for credit reflection into your account.   

For COD payments, the refund is processed through online transfers in the bank account as per the details submitted.   

In case the product is handed over at any of our Intune store in an unused, saleable condition, along with the original sale invoice, the refund will be given in the form of credit note with a 6-month validity from the date of issue, and it will be redeemable for future purchases at any of our Intune Stores.

For COD orders, while placing the return request, customers can opt for a refund in their Bank Account. On selecting a bank account, customer can fill in the bank details and the refund will be processed to their bank account.  

There are multiple payment options customers can choose from before proceeding with order placement. These options include Net Banking, Debit/Credit Cards, Wallets and UPI.

However, we do not accept international cards, Gift Cards and E-voucher to place an online order.

You may also opt to pay through Cash on Delivery (COD) as payment option.

What should I do if my payment has failed? 

In case of a failed transaction the amount is auto refunded the same day. However, it will be credited back to you as per the timelines shared by the bank/card policy.

Ideally, in this situation, the amount will get auto refunded to your account within the stipulated timelines as per your bank’s policy. However, if case of discrepancies you may write to us with required details give below:  

1. Your first and last name  
2. The email ID from which you were trying to place the order  
3. The date, time and amount of the transaction  
4. Name of your bank  
5. Payment mode  

To place an order, first log in with your registered mobile number/email ID.  

1. Select the product(s) of your choice  
2. Add the product(s) to your Bag  
3. Click on the Bag icon on the header   
4. Choose the delivery option as per your convenience and PIN code   
5. Click Checkout   
6. Select the payment method and proceed to pay  

You can track your order on www.intunefashion.com by clicking on My Profile > My Orders.

For COD orders, you can place up to 5 orders per day, with a maximum limit of 25 orders per month.  

For prepaid orders, there is no restriction for the number of orders you can place per day or month.  

We do not have product quantity restrictions. However, in some cases where the order quantities are large, we may verify the order to ensure that you have indeed ordered the specified quantities. We will notify you accordingly. 

Yes, you can modify the address once the order is placed. However, you need to inform us within an hour of placing the order so that we can make the necessary changes accordingly. 

We cannot modify the PIN code for a received order after it is placed. However, if you wish to change the PIN code, you could cancel the order and place a new one with the revised PIN code.  

You may cancel your order from “My Profile > My Orders > View Order > Edit Cancel before we bill and ship them (until the order is in unfulfilled status).

 Alternatively, you may connect with us at customercare@intunefashion.com and we will cancel your order.

Once the order has been shipped, we cannot cancel it. However, we shall forward your request to our courier partner and try and return the order. In the interim, if the products are out for delivery, we request you to refuse the shipment.  

The refund for the returned shipment (RTO) will be processed within two working days from the date the shipment is delivered to our stores or warehouse. The refund for prepaid orders will be credited back to you in the same payment mode you used to place the order.  

At the time of delivery, the courier person will call you and you may then instruct him to hand over the shipment to the specified person.  

You cannot redirect your order to another address or person. 

You cannot send different products to different addresses in a single order. However, you can place multiple orders and get different products delivered to different addresses. 

Currently, we are only making deliveries within India.  

We charge a delivery/conveyance fee of Rs.99 for an order value equal to or below Rs.999

We also charge an additional Rs.35 on COD orders.

We charge delivery/conveyance fees of Rs.99 for an order value equal to or below Rs.999/-

We also charge an additional charge of Rs.35 on COD orders.   

These amounts will be auto added to your order summary and would be visible on the checkout page.  

To avail free shipping, you can place an order value equal to or greater than Rs.1000/-

We normally deliver orders between 5-7 working days.

Yes, it is advisable to be present at the time of delivery. 

Currently, we do not have facility to re-schedule the delivery. However, the courier person will attempt the delivery thrice as per standard courier policies. 

We will refund the entire order value on cancellation of your order. 

Yes, the applicable shipping amount will be refunded to you. 

You can use your mobile number to create an account on Intune by registering on www.intunefashion.com. 

You can log in to www.intunefashion.com with your mobile number by registering on www.intunefashion.com.

No, you cannot have multiple accounts using one mobile number.

No, you cannot have multiple accounts with one email ID. 

You cannot delete your existing Intune account. However, you could write to us from your registered email ID requesting to deactivate or disable your Intune account. We will get the account disabled within two working days. 

A profile update link is shared with you on your order confirmation e-mailer.  We request you to update your profile as soon as possible to avail the benefits of being a registered user. 

You can proceed with placing of an order as a guest user. However, we shall be sending you the profile update link on order confirmation mailer. We request you to get your profile updated at the earliest to avail the benefits of registered user such as Better Service, Faster Checkout, Cash-On-Delivery etc. 

You can place the order as a guest user. However, if you register on ssbeauty.in, you will be eligible to avail a host of benefits such as Better Service, Faster Checkout, Cash-On-Delivery and much more.

Please write to us at customercare@intunefashion.com from your registered email ID mentioning the reason for change of number and we will get the new mobile number updated on your profile within two working days.

Please write to us at customercare@intunefashion.com from your registered email ID mentioning the reason for change of number and we will get the new mobile number updated, and remove the old number from your registered profile within two working days.

You can call our customer care number on 07969727799

You can write to us at customercare@intunefashion.com. 

Our customer care is available from 10:00 AM to 7:00 PM, Monday to Saturday. 

You can register on www.intunefashion.com and we will notify you about the ongoing and upcoming offers, promotions and product launches.