Refund policy

Online Returns Policy

We are responsible for what we sell. If you are not completely satisfied with your purchase, we offer easy Return.

We allow Return of the items purchased from INTUNE within specified days from the date of delivery as mentioned below.

Category	Return Period
Apparels (Clothing)	30 days of easy Return from the date of delivery
Handbags & Wallets	30 days of easy Return from the date of delivery
Footwear	30 days of easy Return from the date of delivery

Return is allowed provided the product is in original condition i.e., unused, unwashed, unaltered, untampered & in saleable condition with original tags, invoice & packaging intact (For e.g., shoes to be sent along with the shoe box)

All return products received at our warehouse/INTUNE stores will undergo a quality check. If the product picked up for return does not pass the quality check, then the refund will be put on hold, and we shall ship the product back to you.

We do not accept any Return of any altered garments.

We do not accept any Return for Inner wear i.e., Lingerie and Nightwear for hygiene purposes.

If any product is not received in good condition, is damaged or defective, or if the product delivered is different, you may return the product in its original unused condition with original tags and original packaging (along with boxes if any) within 2 days from the date of delivery accepted.

The shipping charges, if any, will not be refunded.

Product/s purchased during sale will be returned within the same sale period only. 

You may Return Merchandise to us in the following ways:

Return through INTUNE courier collection:

If you request a return through our courier collection for any reason within the specified days as mentioned above, we request you to return the product in original condition (unused, unwashed, unaltered, untampered & in saleable condition) with original tags, invoice & original packaging intact, failing which return may not be possible.

You may raise return (Registered User) by logging in to your INTUNE online account from “My Profile > My Orders > View Order > Return OR

You may call us on 07969727799 or write to us customercare@intunefashion.com and request a return. We will arrange for the merchandise to be collected from the delivery address through courier within 2 working days from the date of request raised.

While raising the return request, it is mandatory for the customer to share the image of the product and packaging clearly depicting the product, price tag and picture showing reason for return.

We request you to take utmost care in selecting the refund mode while raising a Return request as once the refund mode is selected, it cannot be changed or modified.

The courier executive will pick the product within 2 working days from the date of request raised.

You will receive SMS confirmation or physical receipt at the time of product pick-up. We request you to retain the details.

For Returns, the refund is initiated as per the refund mode selected at the time of raising the request.

Mode of Payment	Credit Reflection Timeline
Net Banking	2-10 working days from the day of refund processed
Wallets	3-5 working days from the day of refund processed
UPI	2-7 working days from the day of refund processed
Credit or Debit card	7-10 working days from the day of refund processed

The credit reflection depends on the timeline specified by the bank. In the case of nationalized banks, you may expect further delay for credit reflection into your account.

Refund for eligible Cash on Delivery order will be done through online transfer in the bank account as per details submitted by you at the time of initiating Return. We request you to take utmost care while submitting the bank details. You shall receive credit into your account within 2-3 working days from the day of refund processed.

Visit to INTUNE Store:

Most items are returnable in our stores, you may visit any INTUNE store in India and return the merchandise in original condition (unused, unwashed, unaltered, untampered & in saleable condition) with original tags, invoice & original packaging intact.

You shall be issued a credit note against receipt of the merchandise, regardless of whether the payment for the original purchase was made by Net banking, UPI, wallets, Debit/Credit card or through any other means.

You may redeem the credit note against any purchase of an equivalent amount from any INTUNE store within 6 months

Other terms and conditions for return of products:

Returns are allowed provided the product is in its original condition i.e., unused, unopened, untampered and in saleable condition with original tags, invoice and original intact packaging.

Customers can raise a return request by going to the Profile > My Orders section on the app or the web write to us at customercare@intunefashion.com 

We reserve the right to change or update this policy at any time by placing a prominent notice on the Platform. Such changes shall be effective immediately upon posting to this Platform.

Store returns & Exchange Policy:

Exchange of the merchandise purchased at INTUNE Store, shall be allowed within 30 days from the date of billing, provided the merchandise has been returned in original condition i.e., unused, unwashed, unaltered, untampered & in saleable condition with original price tags, packaging intact and with original cash memo.

If you have the original bill, you can exchange the product or get a complete refund for the same.

If you do not have the original bill, you can exchange a product equivalent to the purchased price.

Credit notes are valid for 6 months from the date of issue if you wish to avail them for future purchases. The said credit note shall be presented at the time of purchase.

No exchange is allowed for Lingerie and Undergarments.

No exchange is allowed for Altered merchandise.

Merchandise purchased during the sale/offer will be exchanged during the same sale/offer period only. The aforesaid refund/credit note policy will not be applicable.

In case of a manufacturing defect, we will give you an exchange or complete refund if you have the original bill, within 90 days from the date of purchase.

These terms and conditions are applicable for INTUNE Store purchases only.